- Digital services for your business
Services
We connect your processes and extend what your software does. Four lines of work for user companies, with a scope defined together with you.
Example: from request to validated record
- Service lines
Explore our services
Process automation
- Incoming request
- Automatic rule
- Team alert
Process
- Process map
- Tested workflows
- User guide
Deliverables
When: a process only moves forward if someone remembers to copy data, check an inbox or send an alert, and it stalls when that person is away.
What we bring: together with your team we define where the process starts and ends, its rules and its exceptions, and we automate it with the tools you already use wherever possible.
Deliverable that could be agreed: an automated workflow tested with real cases, with a log of every run and an alert when something cannot be completed.
Example: a request that arrives through the website is logged, assigned to the person responsible according to its type and triggers a reminder if it is still unanswered after the time you decide.
Integrations between tools and CRM
- Website and forms
- CRM
- Invoicing
Connection
- Tested integration
- Data rules
- Documentation
Deliverables
When: the same information lives in the CRM and in another tool —online shop, invoicing, ERP or project management— and someone copies it by hand, with delays, errors or duplicates.
What we bring: we review that journey, check which connectors your tools already offer and build only the connection that is missing, with data rules, validations and error handling.
Deliverable that could be agreed: a connection between two systems for a specific flow, tested with valid, incomplete and repeated records, and documented for whoever will maintain it.
Example: when an order is marked as delivered in your management software, the CRM updates the customer record and creates the follow-up task, without duplicate entries.
AI assistants for customer service and operations
- Question
- Your information
- Answer or handover
Process
- Configured assistant
- Testing with real cases
- Handover criteria
Deliverables
When: the same queries reach customer service or support every week, or your team wastes time looking for procedures, terms or internal documentation.
What we bring: together with you we select the information the assistant can use and define which topics it answers, which it directs to the agreed human channel and which it must not handle. An automatic transfer to a person is only included if it is defined in the scope.
Deliverable that could be agreed: an assistant configured on your documentation, tested with real questions and with criteria for reviewing its answers and keeping the content up to date.
Example: an internal assistant that resolves questions about the returns procedure using the current document and directs to the agreed human channel —in this case, administration— the cases that require a decision.
Custom digital solutions development
- Idea
- Prototype
- Solution in use
Process
- Prototype
- Web application
- Documentation
Deliverables
When: part of your operations relies on spreadsheets, emails or makeshift solutions because no tool fits the way you work.
What we bring: we first check what your current tools solve and what requires development; then we design the missing piece and build it in phases, starting with what is used every day.
Deliverable that could be agreed: a prototype to validate the workflow with real users, or a web application, a portal or an internal dashboard with testing, documentation and handover.
Example: a portal where your customers check the status of their requests with the data your management software already records.
- Catalogue
Published services
- How we start
Your case doesn't fit any line?
Tell us anyway. The path is the same: enquiry, scope proposal, quote and implementation. Before building anything, we agree with you what will be delivered, what it depends on and how it will be checked.
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